Shipping FAQs
FAQ (Frequently Asked Questions)
I just placed an order. When will it ship?
Please allow 3 to 7 business days for processing and production before your order is dispatched.
How long is the shipping time?
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Average delivery time: 2 to 5 business days after dispatch.
Note: Circumstances beyond our control (weather events, national holidays, courier delays, etc.) may occasionally cause postponements. While the vast majority of packages arrive on time, exact delivery dates cannot be guaranteed once handed over to the shipping carrier.
Can I cancel my order?
Yes, you can cancel your order free of charge within 24 hours of placing it.
To request a cancellation, please email us immediately with the subject line “CANCEL”. If your order has already been processed or shipped after the 24-hour window, the standard return procedure will apply instead.
I entered an incorrect shipping address!
If you misspelled or auto-filled your address incorrectly:
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Reply directly to your order confirmation email or contact us immediately.
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Provide the corrected address within 24 hours.
We cannot modify shipping addresses once an order has been dispatched.
My item arrived damaged!
We take great care in packaging every order with protective materials. However, in rare cases, items may suffer damage during transit.
If your product arrives damaged, please email us with:
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Your order number
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A clear photo of the damaged product
Once verified, we will gladly dispatch a replacement piece free of charge.
I have a question that wasn’t answered here.
We are here to help! Please reach out to us via our Contact Page or send us an email. We strive to respond to all inquiries within 24 hours.